Prerequisite: You have previously established 2FA with your Concur account.
You can reset your 2FA account if you have a new device or lost your device.
At your Concur login page, after entering your username and password, you will be prompted for a six-digit authentication code. This is the screen where you can begin your 2FA reset process.
Select “Unable to enter authentication code.” You will receive an email sent to your associated Concur account containing a link to reset your 2FA. Once you select the link, please repeat the process outlined in Section 1.2.1.
If you did not update the email in your Concur profile and you are locked out, please contact your agency travel coordinator and request they update your Concur email. Once updated, click “Unable to enter authentication code” to trigger the email again.